FAQs

How can I contact fluxoracorevo?

You can reach us anytime at +93901586816@shopifyemail.com. Our support team will respond within 24–48 hours.

Do you ship worldwide?

Yes, we ship to customers all around the world.

Where do you ship from?

All orders are processed and shipped directly from our Hong Kong warehouse.

Can I change or cancel my order?

Orders can be changed or cancelled within 24 hours of purchase, provided they have not yet been processed or shipped. After 24 hours, the order cannot be changed or cancelled once it is dispatched.

What payment methods do you accept?

We accept secure payments via major credit cards, debit cards, and PayPal.

When will my order be processed?

Orders are processed within 1–3 business days after payment is confirmed. Once processed, you will receive a shipping confirmation email with tracking information.

How long will it take to receive my order?

Delivery times vary depending on your location:

• Standard shipping: 7–14 business days

• International shipping: 10–20 business days

What if I don’t receive my order?

If your order does not arrive within the estimated time frame, please contact us at +93901586816@shopifyemail.comwith your order number, and we will assist you immediately.

Will I be charged customs and taxes?

Customs duties and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer. Please check with your local customs office for details before placing an order.

How do I return an item?

We offer a 30-day return policy. To initiate a return, please contact us with your order number. Items must be unused, in their original packaging, and in the same condition as received.

What if the item I received is damaged, defective, or incorrect?

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or refund at no additional cost.

When will I receive my refund?

Refunds are processed within 5–10 business days after we receive and inspect your returned item. The refund will be issued to your original payment method.